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Customer Service

customer service

Level 1 Award in Customer Service (QCF)

Friday 23/02/18 – 16/03/18 9:15am – 12:15pm

A fantastic opportunity to gain a qualification in Customer Service Skills. This is a great course if you are thinking of working in retail, customer service or any customer related role. During the course you will learn:
• Why Customer Service is important
• Understand the effect poor customer service has on an organisation
• Customer service behaviours and positive actions
• Communicating with customers verbally and in writing
• How to deal with customer complaints
• Respect of individual customer needs
• Going the extra mile

On completion of this course you will gain a recognised qualification at Level 1 through portfolio assessments.

A £10 deposit is required to secure your place and will be fully refunded when you complete all 4 weeks, enabling you to gain this qualification free of charge.

If you are unemployed a £10 deposit will secure your place and is refundable on full completion of the course. If you are in employment a fee of £120 is payable

Call 01427 677277 to book your place now as places are limited

Level 1 Award in Hospitality

Wednesday 17/01/18 – 7/02/18 9:15am – 12:15pm

This is a terrific new 5 week course to gain NOCN qualification at level 1 in Introduction to the Hospitality Industry. If you are considering roles such as bar work, coffee shop or similar, this is the course for you.
At the end of the course you will know:
• About main food commodities and safe storage
• Services offered within the hospitality industry
• Know the benefits of good customer service and different customer groups

If you are unemployed a £10 deposit will secure your place and is refundable on full completion of the course. If you are in employment a fee of £120 is payable